Phone Interview tips

blogfreek | May 7, 2017 | 0 | Interview

Best Tips for Acing a Phone Interview

 

Why Companies Use Phone Interviews

Employers use telephone interviews as a way of identifying and recruiting candidates for employment. Phone interviews are often used to screen candidates in order to narrow the pool of applicants who will be invited for in-person interviews.

They are also used as a way to minimize the expenses involved in interviewing out-of-town candidates. For remote positions, a phone interview may be the only one you have.

How to Ace a Phone Interview

Before you get on the telephone to interview for a job, review these phone interview tips and techniques so you can ace the interview and make it to the next round.

Prepare for a phone interview just as you would for a regular in-person interview. Compile a list of your strengths and weaknesses, as well as a list of answers to typical phone interview questions. In addition, have a list of questions ready to ask the interviewer.

If you have advance notice of the interview, make sure to review the job description and do a bit of research on the company.

Take the time to match your qualifications to the job description, so you can speak to why you’re a strong candidate for the position. Review your resume, as well. Know when you held each job, and what your responsibilities were.

You should feel comfortable and ready to discuss your background and skills confidently during a phone conversation.

Practice Interviewing

Talking on the phone isn’t as easy as it seems. As with an in-person interview, practice can be helpful. Not only will this help you rehearse answers to common phone interview questions, but it will also help you realize if you have a lot of verbal ticks, fail to enunciate, or speak either too fast or too slow.

For practice, have a friend or family member conduct a mock interview and record it so you can see how you sound over the phone. Once you have a recording, you’ll be able to hear your “ums” and “uhs” and “okays” and then practice reducing them from your conversational speech. Listening to the recording will also help you pinpoint answers that you can improve.

Get Ready for the Call

Before the call, confirm all the details including the date, time and who you will be talking to. Be sure you know whether the interviewer is calling you or if you need to make the call.

 Use a quiet, comfortable, and private space with no distractions so you can focus on the interview.

Phone Interview Tips

Follow these tips for a successful phone interview:

  • Keep your resume in clear view, on the top of your desk, or tape it to the wall near the phone, so it’s at your fingertips when you need to answer questions.
  • Have a short list of your accomplishments available to review.
  • Have a pen and paper handy for note taking.
  • Turn call-waiting off, so your call isn’t interrupted.
  • If the time isn’t convenient, ask if you could talk at another time and suggest some alternatives.
  • Clear the room — evict the kids and the pets. Turn off the stereo and the TV. Close the door.
  • If you have a landline, use that instead of your cell phone. That way, you’ll eliminate the possibility of poor reception or dropped calls.

Do’s and Don’ts During the Phone Interview

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  • Don’t smoke, chew gum, eat, or drink.
  • Do keep a glass of water handy, in case you need to wet your mouth.
  • Do smile. Smiling will project a positive image to the listener and will change the tone of your voice. It can also be helpful to stand during the interview, since this typically gives your voice more energy and enthusiasm.
  • Do speak slowly and enunciate clearly.
  • Do use the person’s title (Mr. or Ms. and their last name.) Only use their first name if they ask you to.
  • Don’t interrupt the interviewer.
  • Do take your time — it’s perfectly acceptable to take a moment or two to collect your thoughts.
  • Do take notes when possible on what questions came up.
  • Do give short answers.
  • Do remember your goal is to set up a face-to-face interview. At the end of your conversation, after you thank the interviewer, ask if it would be possible to meet in person.

Review more phone interview do’s and don’ts to prepare.

Proper Phone Interview Etiquette

Review these guidelines for appropriate phone interview etiquette, so you make the best impression on your interviewer.

Answer the phone yourself, let family members and/or roommates know you are expecting a call. When you answer the phone, answer with your name i.e. Jane Doe (in a perky tone of voice), so the interviewer knows they have reached the right person.

Use the interviewer’s title during the conversation (Mr. or Ms. and their last name.). Only use a first name if they ask you to. Otherwise, use the formal title.

Listen carefully to the interviewer and don’t start speaking until the interviewer finishes the question. If you have something you want to say, jot it down on your notepad and mention it when it’s your turn to talk.

Don’t worry if you need a few seconds to think of a response, but don’t leave too much dead air. If you need the interviewer to repeat the question, ask.

Follow-Up After the Interview

As the interview winds down, make sure to say thank you to the interviewer.

Once the interview is over, carefully review any notes you were able to take during the conversation. Jot down what types of questions you were asked, how you responded, and any follow-up questions you may have if you have an opportunity for an in-person interview.

Follow up soon after the call with a thank you note that reiterates your interest in the job.

 

How to Handle a Telephone Interview

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It’s not as easy as it seems though. You can blow a phone interview just as easily as you can blow an in-person interview. Dropped calls, background noise, not knowing about the company, and/or not being prepared to respond to interview questions can knock you out of contention for a job.

 Review these tips for how to conduct a phone interview and what not to do when you’re interviewing via the telephone to make sure your phone interviews get you to the next step in the hiring process.

Create a checklist. Review the job posting and make a list of how your qualifications match the hiring criteria. Have the list available so you can glance at it during the interview. Also have a copy of your resume in clear view, so you don’t have to remember what you did when.

Research the job and the company. Take some time to research the job and the company. The more prepared you are for the interview, the smoother it will go.

Prepare for phone interview questions. Review answers to typical phone interview questions and think about how you’re going to respond.

Use a land line. Unless your cell phone service is 100% all the time, use a land line instead of a cell phone.

That way you won’t have to worry about dropped calls and getting disconnected.

Turn off call waiting. If you have call waiting turn it off. The beep of an incoming call is distracting and can make you lose your focus.

Get rid of the distractions. Interview in a private quiet space. That means securing a babysitter if you have small children at home and kicking the dog, the cat, and the rest of the household members out of your interview space.

Have a glass of water nearby. There isn’t much worse than having a tickle in your throat or a cough starting when you need to talk on the phone. Have a glass of water handy so you can take a quick sip if your mouth gets dry or there’s a catch in your throat.

Take notes. It’s hard to remember what you discussed after the fact, so take brief notes during the interview.

Focus, listen, and enunciate. It’s important to focus on the interview and that can be harder on the phone than in-person. Be sure to listen to the question, ask for clarification if you’re not sure what the interviewer is asking, and speak slowly, carefully, and clearly when you respond. It’s fine to take a few seconds to compose your thoughts before you answer.

Pay attention to body language. This might sound strange, but your body language matters on the phone almost as much as it does during a face-to-face meeting. Focus on the interviewer, smile, and think positive. You’ll make a better impression.

Multi-task. This won’t work for everyone, but if you can multi-task have the company’s website open in your browser, so you can quickly check for company information if it comes up in the conversation.

Have questions to ask the interviewer ready. Be prepared to respond when the interview asks whether you have any questions for him or her.

Review these questions to ask the interviewer and have a few ready in advance.

Follow up after the phone interview. Ask for the interviewer’s email address, if you don’t already have it. Send out an email thank you note immediately, thanking the interviewer and reiterating your interest in the job. Use your thank you note as a way, as well, to provide information on anything regarding your qualifications you didn’t get a chance to mention during the phone interview.

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